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Shipping Policy

Last updated: 01.20.2026

This Shipping Policy explains how ECO Global Inc. ("Company", "we", "us", or "our") processes and ships orders placed through our website.

1. Order Processing Time

  • Orders are typically processed within 3–6 business days after payment is received.
  • Orders are not processed or shipped on weekends or U.S. public holidays.
  • During peak seasons, promotions, or product launches, processing times may be extended.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

2. Shipping Destinations

We currently ship to:

  • United States (all states and territories)

International shipping may be offered in the future. If enabled, applicable customs duties, taxes, or import fees will be the responsibility of the customer.

3. Shipping Methods & Carriers

We use reliable third-party carriers to deliver your orders, including but not limited to:

  • USPS
  • UPS
  • FedEx
  • Other regional or national carriers

Shipping method availability and delivery estimates are shown at checkout.

4. Shipping Rates

  • Shipping costs are calculated at checkout based on the shipping address, package weight, and selected shipping method.
  • Promotional or free shipping offers, if available, will be clearly disclosed on the website.

5. Estimated Delivery Times

Estimated delivery times begin after the order has been shipped and may vary depending on location and carrier:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 3–4 business days (if available)

Delivery times are estimates only and are not guaranteed.

6. Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking information may take up to 24 hours to update after shipment.

7. Shipping Delays

We are not responsible for shipping delays caused by:

  • Carrier issues
  • Weather conditions
  • Customs inspections
  • Incorrect or incomplete shipping addresses
  • Events beyond our reasonable control

8. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information. ECO Global Inc. is not responsible for orders delivered to incorrect addresses provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, reshipping fees may apply.

9. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 7 days of the delivery date
  • Provide your order number and supporting photos (if applicable)

We will work with the carrier to resolve the issue and determine an appropriate solution.

10. Partial Shipments

In some cases, items from the same order may be shipped separately. You will receive separate tracking numbers if applicable.

11. Changes to Orders

Once an order has been processed or shipped, we are unable to change the shipping address or shipping method.

12. Contact Information

If you have questions about this Shipping Policy or your order, please contact us at:

ECO Global Inc.
Email: sales@ecogrcn.com
Address: 1309 Coffeen Avenue, Sheridan, Wyoming 82801, USA

By placing an order on our website, you agree to this Shipping Policy.